General terms of sale
Article 1. Application of the present general terms of sale
The present terms apply to sales of products by the Domaine la Tourraque on its online shop (www.latourraque.fr) and by phone call. They are automatically at the buyer’s disposal on the homepage of the Domaine la Tourraque‘s website. The buyer just has to click on « general terms of sale » to know the terms of his order, even before he starts the order process. Consequently, the fact of ordering implies full and without doubt support of the buyer to the GTS, excluding any other document like leaflets, or catalogues, made by the seller, which just have an informative value.
The fact that the seller does not take advantage at some point of one of any measures of the present terms cannot be interpreted as being worth renunciation to take advantage later of one of any aforementioned conditions. Apart from an exception to the present terms that would be agreed by the two parts in writing, the orders are fully submitted to the present general terms of sale, whatever would be the clauses that appears on the buyer’s documents. Our offer is exclusively reserved to private customers, excluding professional retailers.
Article 2. Methods of payment and orders
The orders are definitive only when it has been confirmed by the payment of the price by the buyer. The payment can be made by credit card and cheque. It totally occurs at the confirmation of his order by the customer on the website. A bill will be made by the Domaine la Tourraque. By asking of the customer, the bill can be send to him by mail, or by post. The credit card payments are secured by a system of on-line payment with SSL norms. Moreover, all the banking information that you communicate to us through your purchase neither are stored, nor visible on internet. The Domaine la Tourraque certifies you the confidentiality of your data.
The wines stay property of Domaine la Tourraque until the full payment of the bills, in accordance with the terms of the law n°80 336 of the 1st May 1980, relative to the property reserve. However, the buyer becomes responsible of the products form the delivery, the transfer of property being worth transfer of risks. All our offers are heard while stocks last. In case of stock shortage on a bought product, the Domaine la Tourraque will contact you to agree on an exchange or a refund.
Article 3. Delivery and receipt
The Domaine la Tourraque accepts the orders and starts the delivery operations, from receipt of the order and payment. The delivery of the products is made at the buyer’s place of residence, or at any address he gives when he orders. The information given by the buyer during the order undertake him: in case of error in the information the customer gives, the seller could not be responsible if the product cannot be delivered. In case of return of the products for incomplete address, the buyer will have two possibilities:
– Redelivery of the products after payment of a part of the return expenses.
– Refund of the order after deduction of the delivery expenses. The orders can only be delivered once at one place.
Article 4. Faculty of rétractation
In application to the terms of the article L.121-16 of the Code of consumption, the buyer has a delay of 14 true days from the delivery of the order to return the products to the seller, for exchange or refund, at the choice of the buyer, in good state and in the original packing with the original bill. If some products have been started on or consumed, these products will be deducted of the refund made to the buyer. The return expenses are payable by the buyer. The products travel at the risks and perils of the buyer. The customer will tell the
Domaine la Tourraque about his decision before returning the products. The return will be made by the carrier chosen by the buyer.
On the other hand, if the customer would check an anomaly from our part (from example a delivered product that would not be in accordance with the order), the
Domaine la Tourraque undertakes himself to refund the full expenses of the customer: price of the products plus return and delivery prices, except if the products are not returned in good state.
Article 5. Legal information
By virtue of the prescription n° 59-107 of the 7 January 1959 that stipulates the ban to sell alcohol to minors under 16, law n° 74-631 of the 5 July 1974, the buyer undertakes himself, by filling the order form, to be 16 years old at the day of the order. The abuse of alcohol is dangerous for health. Be sure to take and enjoy it in moderation.
The payments by credit card are secured by a system of on-line payment with SSL norms. Moreover, all the banking information that you communicate to us through your purchase neither are stored, nor visible on internet. The Domaine la Tourraque certifies you the confidentiality of your data.